Refund policy

Return & Refund Policy – Truck Supply Parts

Scope
This policy applies exclusively to orders shipped within the United States. Truck Supply Parts does not sell or ship products outside the United States.

30-Day Return Policy
Truck Supply Parts accepts return requests strictly within thirty (30) calendar days from the delivery date as confirmed by the carrier. Return requests submitted after this period will not be accepted under any circumstances.

Return Eligibility Conditions
To be eligible for a return, items must be new, unused, and uninstalled. Products must be clean and returned in original packaging in resalable condition with all seals, labels, and packaging intact. Proof of purchase is required. Truck Supply Parts reserves the sole right to refuse any return that does not meet these conditions without obligation to issue a refund or credit.

Return Authorization (RMA Required)
All returns require prior written authorization from Truck Supply Parts. Customers must request authorization by contacting sales@trucksupplyparts.com. Upon approval, Truck Supply Parts will issue a Return Merchandise Authorization (RMA) number and return instructions. Approved returns must be shipped to the return address provided in the return authorization. Any return sent without authorization, without an RMA number, or to an address not specified in the authorization will be refused and will not qualify for a refund or credit.

Return Shipping Responsibility
Customers are fully responsible for all return shipping costs on all returns and exchanges. Truck Supply Parts does not provide prepaid return shipping labels. Original shipping charges are non-refundable.

Restocking Fee
All approved returns are subject to a twenty-five percent (25%) restocking fee. Any freight charges paid by Truck Supply Parts will be deducted from the refund amount. No restocking fee will apply only when the return is the direct result of a shipping error or damage caused by Truck Supply Parts.

Non-Returnable Items
Returns will not be accepted for special order items, obsolete or discontinued products, sale or clearance items, gift cards, installed or used products, or sealed items such as gasket kits or sealed packages with opened, damaged, or altered packaging.

Damages, Shortages, or Shipping Errors
Customers must inspect all orders upon delivery. Any claim for damaged items, shortages, or shipping errors must be reported to Truck Supply Parts within five (5) business days of delivery. Claims submitted after this period may require special authorization and may be denied.

Warranty Claims
All warranty claims are subject to inspection and evaluation. The warranty claim process may take thirty (30) to sixty (60) days. Truck Supply Parts reserves the final right to approve or deny all warranty claims.

Exchanges
Truck Supply Parts does not process direct exchanges. To obtain a replacement, customers must return the original item in accordance with this policy and place a new order once the return has been approved. Exchange requests will not be accepted after thirty (30) days from the delivery date.

Refunds
Approved refunds will be processed within seven (7) to ten (10) business days after the returned item has been received and inspected by Truck Supply Parts. Refunds are issued only to the original payment method. Applicable restocking fees and shipping costs will be deducted from the refund amount.

Contact Information
For all return, damage, exchange, or warranty questions contact sales@trucksupplyparts.com